Mission & Values | MyCardium AI diagnostic cardiac artificial intelligence technology precision cardiovascular scanning analysis

ABOUT US

MyCardium was founded by Prof Mark Westwood, Prof James Moon, Prof Charlotte Manisty and Antony Shimmin after over 10 years of collaboration and the culmination of shared vision, ambition and identification of opportunity to improve cardiovascular care. After working with world leading AI experts who are also cardiologists, it became apparent that to take the software and expertise to market, a commercial vehicle needed to be created, and hence MyCardium AI was born.

The company of circa 50 people who are either full time employees or directly contracted is growing quickly due to unprecedented demand for our services.

Mission

At MyCardium AI, our mission is to revolutionize cardiovascular care by delivering advanced AI-powered diagnostic solutions that empower clinicians to make precise, efficient, and confident decisions. We are committed to improving patient outcomes, enhancing workflow efficiency, and setting new standards in cardiac diagnostics through innovation, collaboration, and clinical excellence. Our goal is to make next-generation technology accessible to healthcare providers worldwide, pushing the boundaries of cardiovascular diagnostics and ensuring a healthier future for all.

Values

Within MyCardium, we have a culture and value set that isn’t just a paragraph or a mission statement on our website. Our team all share a passion of wanting to make a real difference in our work, and to go above and beyond what is expected of us. We will always use our collective knowledge to advise where appropriate and add as much value as possible to the work that we undertake.

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Our team is our biggest strength. We believe in empowering individuals to be the best.

We are dedicated to pushing the boundaries of technology and embracing continuous innovation in the field of AI and cardiac imaging.

Respect for each other and our clients guides us in all our decisions.

We take pride in offering the best customer service and experience, and we have implemented a range of strategies and principles to ensure we deliver our commitments.
[See 'Our Partnership Experience' Below]

We are honest and have strong moral principles. Integrity is at the core of our actions.

We are dedicated to the highest standards and driven to exceed expectations.

Our Partnership Experience

“Our dedication to providing the best customer service and experience to our partners is not just a commitment; it's a core value of MyCardium. We understand that healthcare professionals rely on our technology to make critical decisions, and we are unwavering in our commitment to support them at every step of the journey, from implementation to continued success”

Katrina Zaman - Head Of Brand and Strategic Marketing

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Commitment

The MyCardium culture is built on integrity and dedication. We work collaboratively to assist clients with any inquiries, technical issues, or concerns. Our support team is responsive, knowledgeable, and committed to providing timely solutions. We will exceed expectations to ensure our reputation precedes us.

Customized Onboarding

We understand that each client's needs may vary, so we offer personalized onboarding processes to ensure that our solutions seamlessly integrate into their existing workflows. This tailored approach minimizes disruption and maximizes efficiency.

Comprehensive Training

We provide thorough training for our clients and sponsors, including on-site if required. Years of expertise in MRI in our team means that we can help with image acquisition to deliver the best possible study.

Continuous Education

We stay committed to keeping our clients informed about the latest advancements in AI and cardiac imaging. We offer ongoing education and updates, including webinars, newsletters, and conferences.

Quick Issue Resolution

In the rare event of issues or concerns, our support team is equipped to provide swift and effective resolutions with a robust escalation's procedure.

Feedback Integration

We actively seek and welcome feedback from our clients, using their insights to improve our services continually. Client input plays a crucial role in the enhancement of our services.

Data Security and Privacy

MyCardium places the utmost importance on data security and patient privacy. Clients and sponsors can trust that our technology follows all appropriate regulatory standards, which are constantly under review by our Regulatory and QA team.

Regular Updates and Enhancements

We consistently work on improving our AI algorithms. Clients can expect regular updates and enhancements to stay at the cutting edge of cardiac imaging technology.

Transparency and Open Communication

We maintain transparent and open lines of communication with our clients, ensuring that they are informed about any developments, changes, or potential issues.

Global Reach and Accessibility

Mycardium is accessible to clients around the world, ensuring that our technology and support are available to healthcare professionals regardless of location.

Net Promoter Score

Direct feedback, helps us understand satisfaction, identify areas for improvement, and ensure our solutions deliver maximum value. Maintaining a high NPS reflects our commitment to excellence, user trust, and continuous innovation in advancing cardiovascular care.

Dedicated Service Desk

Our dedicated Service Desk ensures that our partners receive timely, reliable, and expert support whenever they need it. Staffed by our knowledgeable team, the Service Desk is a central point for queries, resolving technical issues, and providing guidance on our solutions. This commitment to seamless support underscores our focus on delivering exceptional user experiences.