Our mission is to eliminate uncertainty and delay in cardiovascular diagnosis. By equipping clinicians with accurate, AI-powered insights, we help identify heart conditions earlier, reduce errors, and improve patient outcomes, so every patient receives the right care at the right time. We aim to solve the inefficiencies and inconsistencies in cardiac diagnostics that can compromise patient care.
Our goal is to provide clinicians with seamless, actionable intelligence, allowing faster, more confident decisions and better experiences for patients. Heart disease remains a leading cause of preventable death due to diagnostic gaps and delays. We exist to close those gaps, empowering clinicians with AI-driven clarity and speed, so every heart gets the attention it deserves, and no patient is left behind.
MyCardium was founded by Prof Mark Westwood, Prof James Moon, Prof Charlotte Manisty and Antony Shimmin after over 10 years of collaboration and the culmination of shared vision, ambition and identification of opportunity to improve cardiovascular care. After working with world leading AI experts who are also cardiologists, it became apparent that to take the software and expertise to market, a commercial vehicle needed to be created, and hence MyCardium AI was born.
The company of circa 50 people who are either full time employees or directly contracted is growing quickly due to unprecedented demand for our services.
Within MyCardium, we have a culture and value set that isn’t just a paragraph or a mission statement on our website. Our team all share a passion of wanting to make a real difference in our work, and to go above and beyond what is expected of us. We will always use our collective knowledge to advise where appropriate and add as much value as possible to the work that we undertake.
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Our team is our biggest strength. We believe in empowering individuals to be the best.
We are dedicated to pushing the boundaries of technology and embracing continuous innovation in the field of AI and cardiac imaging.
Respect for each other and our clients guides us in all our decisions.
We take pride in offering the best customer service and experience, and we have implemented a range of strategies and principles to ensure we deliver our commitments.
[See 'Our Partnership Experience' Below]
We are honest and have strong moral principles. Integrity is at the core of our actions.
We are dedicated to the highest standards and driven to exceed expectations.
“Our dedication to providing the best customer service and experience to our partners is not just a commitment; it's a core value of MyCardium. We understand that healthcare professionals rely on our technology to make critical decisions, and we are unwavering in our commitment to support them at every step of the journey, from implementation to continued success”
Katrina Zaman - Head Of Brand and Strategic Marketing
The MyCardium culture is built on integrity and dedication. We work collaboratively to assist clients with any inquiries, technical issues, or concerns. Our support team is responsive, knowledgeable, and committed to providing timely solutions. We will exceed expectations to ensure our reputation precedes us.
We understand that each client's needs may vary, so we offer personalized onboarding processes to ensure that our solutions seamlessly integrate into their existing workflows. This tailored approach minimizes disruption and maximizes efficiency.
We provide thorough training for our clients and sponsors, including on-site if required. Years of expertise in MRI in our team means that we can help with image acquisition to deliver the best possible study.
We stay committed to keeping our clients informed about the latest advancements in AI and cardiac imaging. We offer ongoing education and updates, including webinars, newsletters, and conferences.
In the rare event of issues or concerns, our support team is equipped to provide swift and effective resolutions with a robust escalation's procedure.
We actively seek and welcome feedback from our clients, using their insights to improve our services continually. Client input plays a crucial role in the enhancement of our services.
MyCardium places the utmost importance on data security and patient privacy. Clients and sponsors can trust that our technology follows all appropriate regulatory standards, which are constantly under review by our Regulatory and QA team.
We consistently work on improving our AI algorithms. Clients can expect regular updates and enhancements to stay at the cutting edge of cardiac imaging technology.
We maintain transparent and open lines of communication with our clients, ensuring that they are informed about any developments, changes, or potential issues.
Mycardium is accessible to clients around the world, ensuring that our technology and support are available to healthcare professionals regardless of location.
Direct feedback, helps us understand satisfaction, identify areas for improvement, and ensure our solutions deliver maximum value. Maintaining a high NPS reflects our commitment to excellence, user trust, and continuous innovation in advancing cardiovascular care.
Our dedicated Service Desk ensures that our partners receive timely, reliable, and expert support whenever they need it. Staffed by our knowledgeable team, the Service Desk is a central point for queries, resolving technical issues, and providing guidance on our solutions. This commitment to seamless support underscores our focus on delivering exceptional user experiences.